Which “A” do you go to – Accommodate, Attack or Avoid

In The Power of a Positive NO, William Ury writes about what makes it difficult for most of us to say no to people. It’s the tension between exercising our power and managing the relationship. So while saying No allows us to exercise our power, it may damage the relationship. We typically respond to this tension one of three ways or use a combination of them. Ury calls them The Three-A Trap.

The first A is for Accommodate where we prioritise a relationship at the expense of our own needs and interests. We say Yes when we really want to say No because we don’t want to hurt or offend the person. This is an unhealthy position which in the short term may bring us peace but in the longer term can result in a lot of subdued pain for the person who should be saying No.

The next A is for Attack. In this case we actually say No, but say it poorly. This may happen because we are angry at the other person’s behaviour and we lash out with a No that hurts the person. This can also come from a person who has been accommodating for so long and they become so angry that they lash out with a very angry No.

The last A is to Avoid. We say nothing. We keep silent. We pretend as if nothing is wrong. We do this because we are afraid of offending the other person, so we will rather avoid the issue.

Here are two interesting quotes that capture the effects of “Accommodate” and “Avoid”.

A No uttered from deepest conviction is better and greater than a Yes uttered to please, or what is worse, to avoid trouble – Mahatma Gandhi

Our lives begin to end the day we become silent about things that matter – Martin Luther King

If you think about these three As, which one do you go to when you mean to say NO?


Respect them even if – A radical idea!

You’ve probably heard the statement, respect is earned”. Well, it was a statement I agreed with and attempted to live by for a very long time, many people swear by that statement too. But what does it really mean? Simply, if you respect me, I will respect you, if you disrespect me, I will disrespect you. At least that’s how people I have discussed it with interpret it. But then I met William Ury, not in person, but through his books.

William introduced me to a new perspective of the whole respect thing, which is, you give respect because you are a respectable person and not necessarily because the other person respects you. I first read about it in Williams book titled, The Power of a Positive NO. You can read my review of the book¬†here. But in another of his book’s titled, Getting To Yes With Yourself, (you can also read a review of that book here) he expands on the concept. In fact he denotes a whole chapter to it. I like how he titled the chapter, Respect Them Even If.¬†

While I can’t go into them in detail, here are bullet points of the ideas we can use to ” respect them even if”.

  • Put yourself in their shoes
  • Expand your circle of respect
  • Respect them even if they reject you
  • From exclusion to inclusion

Respecting people who disrespect you is hard and seems almost impossible at times, but William shows us through his ideas that it is possible. It will take us changing the way we think and a lot of practice and learning.

I definitely want to learn this way of thinking about respect and live it too. What about you?

Book Review – Getting To Yes With Yourself By William Ury

IGetting to yes with yourselff you haven’t heard the William Ury, the author of this book, know that he is someone worth exploring. I previously read one of his books titled, The Power of a Positive NO. You can read my review of that book here. My experience of that book meant I could not resist picking this one up. Ury writes about negotiation and he has worked as a mediator and negotiation advisor. He wrote his first book on the subject with the late Roger Spencer titled, Getting To Yes: Negotiating Agreement Without Giving In, over three decades ago, so when Ury writes about negotiation, he has a wealth and depth of experience and knowledge he’s writing from.

In Getting To Yes With Yourself, Ury looks at negotiation from a different perspective and he calls this book the prequel he should have written before he’s other books. He believes that in negotiation situations, the biggest obstacle is often not the other person, but ourselves. According to Ury, it’s a good step before any discussion involving a degree of negotiation to first negotiate with ourselves. This involves asking ourselves key questions about what we really want from the negotiation and also being honest about how we react in difficult exchanges with others.

To teach us this concept of ‘getting to yes with yourself’, Ury has created a six-step framework with the necessary actions. Each step in the framework forms a chapter in the book. I have briefly introduced each step below.

  1. Put yourself in your shoes: Ury describes the purpose of this chapter as understanding your worthiest opponent which is YOU. Instead of judging yourself, listen intently to your own needs just as you would in a negotiation situation to your opponent’s.
  2. Develop your inner BATNA: When we are in conflict with others, our default stance is to blame the other person. In this chapter Ury is challenging us to do the opposite and take responsibility for our lives and relationships, and to make a commitment to take care of our own needs irrespective of the other person’s actions. That’s why we need to develop our inner BATNA (Best Alternative To a Negotiated Agreement). Ury tells us how to do that in this chapter.
  3. Reframe your picture: The advice here is to let go of our fear of scarcity and see life as being on our side even when things don’t seem to be going well. This is about developing a different life outlook.
  4. Stay in the zone: Don’t get consumed by resentment with the past or anxiety with the future. Stay in the moment, in the present which is the only place where you can act to make things better.
  5. Respect them even if: This is a challenging area, but Ury is teaching us to respect others even when they disrespect us. In other words, don’t meet rejection with rejection or attack with attack.
  6. Give and receive: Don’t fall into the trap of a win-lose mindset where you only focus on meeting your own needs. Work to devise win-win-win solutions where you give first before receiving.

This is not a large book with just 177 pages of reading content, but it is a practical one. Ury encourages us to practices the skills distilled into the six steps till we master them. When you read a book like this, you may not be able to grasp or remember everything. It is important that you take something away from it. Two lessons that have already stuck with me are from the fifth and sixth steps. I want to learn to respect people despite the way they may treat me. I also want to learn to give first before receiving.

I wonder what you will learn if you read this book.

Book Review – The Power of a Positive NO by William Ury

untitledThe Power of a Positive No, by William Ury is a book that deals with an aspect of life that most of us face almost on a daily basis, how to say no to people confidently. It is amazing that a book covering 257 pages can be written about how to say a single word, but those 257 pages are needed. So if you struggle with saying no to certain requests then this book is for you. The book is divided into three parts titled:

  1. Prepare
  2. Deliver
  3. Follow through

Each of these sections has three chapters, adding up to nine chapters in total. The first part of the book, Prepare, will help you to prepare to say no by first saying yes to yourself. It advices us to uncover our yes by identifying why we need to say no in the first place. It also shows us how to prepare confidently to say no with conviction. Continue reading

Quotes from Dealing With Difficult People by Roy Lilley

Difficult peopleHere are ten quotes I got from the book, Dealing With Difficult People by Roy Lilley. You can read my review of the book here and summary of a lesson I curated from the book here.

  1. There is no such thing ad a difficult person. There are just people we need to learn to deal with.
  2. The six most important words: I admit I made a mistake. The two most important words: thank you. The one most important word: we. The least important word: I.
  3. Remember this: difficult people ate predictable people. Avoid having a row.
  4. The precise definition of conflict is a: direct disagreement of ideas or interests, a battle or struggle, antagonism or opposition. Add to that incompatibility and interference and you get s pretty ugly picture.
  5. Working with people means just that. It also means working sometimes with difficult people.
  6. Personal attacks don’t work. They leave behind a stain on a relationship which can take forever to remove.
  7. Never let a sense of competition creep in between you and your colleagues. You should be collaborating instead to beat the competition from outside the organization.
  8. Never let it get personal; separate the issue from the person.
  9. If you don’t take time to tell people what you want, how do you expect they will ever be able to give you what you want?
  10. The worst thing you can say to someone who has lost it is ‘calm down’.

Continue reading